Lacquer pealed during car wash.....

Usually I would wash my e60 myself but my back has been acting up this week so decided to tip down to the local maned car wash. I noticed that the pressure on the lance was pretty strong and the guy using it was holding it a bit too close to my car than I liked. So I had a look when he finished and noticed a patch of lacquer had lifted from the top of the bootlid. Needless to say I did go off on one a bit he agreed to repair it after about 20 mins of arguing. I'd rather have my own paint guy do the job as he has done work for me in the past but he wants a friend of his to repair it. Any advice on what to do here would be great guys as he is really pushing for his friend to do the work but I'm afraid it will be done cheep and wont look 100% when finished.

Thanks
Johny.

Me hat, he damaged your car he's professionally liable. You'd be well within your rights to tell him Bmw are doing it

Nice one, I wasnt sure on where I stood as I never had to deal with anything like this before.

The only reason lacquer peels is from a shit paint job.


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Originally Posted by Dave

The only reason lacquer peels is from a shit paint job.


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What about a strong pressure washer getting under a stone chip ?

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Originally Posted by camnhoj

What about a strong pressure washer getting under a stone chip ?

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On the boot lid?


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Originally Posted by Dave

On the boot lid?


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No I ment in general .

Its very much a grey area.
There would have had to have been some sort of defect in the paintwork, prior to him power washing it, to lift the lacquer. And it is not impossible to get a stone chip on the boot lid.

Is he insured? If so, you should stand your ground and get the job you want.
If he's not, perhaps get him to agree to give you the cash, and put a bit extra towards the job you want done.

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Originally Posted by Dave

The only reason lacquer peels is from a shit paint job.


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Yep what Dave said, must have been lifting before he went to wash it or at least was cracked.


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As I said already guys I have washed this car myself every weekend since May and never had an issue. I just found it strange that the first time I let someone else wash it this happens. Maybe your right it could have got paint on the bootlid before but at the end of the day his strong lance did the damage. Thanks for your replies but I was asking for advice on where I stood on getting my guy to repair it, not if my car ever got paint before.