Bluetooth problem - 171 3 series

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31-07-17, 13:37
eap

Bluetooth problem - 171 3 series

Hi all,

I got a new 318D in April.

I'm having an ongoing issue with my bluetooth. I gave a Samsung Galaxy J3 (2016). It connects fine to the car. But, 80% of the time, as soon as anyone calls or I call, the bluetooth drops. The call isn't dropped but the connection to the speaker in the car is so I have to pull over and take the call on the phone.

Anyone any ideas or hear about this. Before I go back to BMW, it might be a Samsung issue rather than a BMW issue? It has become quite frustrating now as, more often than not, it means that the bluetooth is useless.

Thanks!!
31-07-17, 14:01
Don B

The Samsung J3 has Bluetooth 4.0, newer (better spec) phones have 4.2, I'd say that could be the issue?
31-07-17, 23:46
rebel.ranter

Quote:

Originally Posted by eap

Anyone any ideas or hear about this. Before I go back to BMW, it might be a Samsung issue rather than a BMW issue? It has become quite frustrating now as, more often than not, it means that the bluetooth is useless.

BMW will tell you that you are "not using a certified or approved handset so it must be your phone". Have you updated the phone and the car to the latest software version? I know that there are lots of problems recently with Bluetooth and BMW/Mini. There was a recent release that solved a lot of what you're talking about. Download it from the BMW portal to a USB stick and install in the car, also update your phone to latest and greatest. Then cross your fingers!
01-08-17, 14:08
eap

Thanks Rebel,

I can certainly try as you suggest. If I do, I hope BMW won't invalidate the warranty because I did it myself?

Also, the dealer said that the car has (limited) internet. Can the car not download itself? Sorry, if the questions seem a bit thick but I'm hopeless with technology!!

Thanks for the replies, much appreciated!!
01-08-17, 16:09
rebel.ranter

You won't invalidate your warranty, the dealer is right, it can't download the update itself. Probably a good reason for it (or maybe not!).

Enter your VIN here and it will give you the correct update:

http://www.bmw.co.uk/en_GB/topics/ow...es/update.html

https://www.youtube.com/watch?v=rhZtlc--VCI
02-08-17, 11:44
eap

Thanks a million rebel, I'll try that!!