Bmw approved used standards in the uk, thoughts on this

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20-04-17, 19:05
Hankcharlie

Bmw approved used standards in the uk, thoughts on this

I bought a 335d touring in the uk four weeks ago in a main Bmw dealer under the approved used scheme. I won't name names but the brakes didn't feel up to much when I was bringing it back. I got them inspected in kearys and I sent the link to the health check video to the dealer in the uk. They are saying it "comfortably exceeds the standard required for approved used". They will not cover the replacement. They are very loud and you have to apply considerably more pressure than I would consider normal for them to work. It needed a new battery aswell as it failed to start a few times over the last two weeks. Only 18k miles on the car. Here is the link to kearys video. Am I being unreasonable in thinking that they should cover the cost of replacement seeing as their website goes on about the benefits of the approved used 120 point check including brakes inspection. What are people's thoughts please?
https://video.citnow.com/vtX5C5sgJ09
20-04-17, 19:19
Don B

If the supplying dealer is the one named on the number plates, you might not want the video shown if you're worried about naming dealer names
20-04-17, 19:40
alan b

Those discs are in a shocking condition, the supplying dealer should pay for those parts. Ring bmw uk if you get no where with dealer. Havin 2 dealers saying 2 different things does not look good for them!!
20-04-17, 19:49
Hankcharlie

Quote:

Originally Posted by Don B

If the supplying dealer is the one named on the number plates, you might not want the video shown if you're worried about naming dealer names

I just want to say kearys did not supply the car, it's a uk car. Kearys have been very good with it and have confirmed the brakes are very bad!
Sorry just saw what you said there, read it quickly butto be honest the dealer has said in no uncertain terms it will not pay for them. I'm not trying to slate them, I'm just trying to find out if it's unreasonable of me to expect them to sort the issue?
20-04-17, 20:09
nige

Not unreasonable at all, given as part of their pre sale inspection, the worn discs should have been identified and replaced. Not to make you concerned about your purchase, but if the discs are destroyed after 18k miles, you'd have to assume this has had a very very hard life to date. If the dealer refuses, I'd be straight onto BMW UK
20-04-17, 20:16
rebel.ranter

Hope that mechanic didn't take it for a "test drive".
20-04-17, 20:19
318 iS Cosmos

They should definitely replace the brakes! As Alan said, get on to BMW UK and that will put some pressure on the dealer in question. You probably know this already, but you can check the old MOT tests on https://www.check-mot.service.gov.uk/

It seems the front discs were starting to wear out @11.5k miles.

Lovely car btw, how are you finding it? A rare motor on these shores
20-04-17, 20:22
rebel.ranter

Quote:

Originally Posted by 318 iS Cosmos

They should definitely replace the brakes! As Alan said, get on to BMW UK and that will put some pressure on the dealer in question. You probably know this already, but you can check the old MOT tests on https://www.check-mot.service.gov.uk/

It seems the front discs were starting to wear out @11.5k miles.

Lovely car btw, how are you finding it? A rare motor on these shores

Car must have lived by the sea or something, that's mental!
20-04-17, 20:26
Hankcharlie

Quote:

Originally Posted by nige

Not unreasonable at all, given as part of their pre sale inspection, the worn discs should have been identified and replaced. Not to make you concerned about your purchase, but if the discs are destroyed after 18k miles, you'd have to assume this has had a very very hard life to date. If the dealer refuses, I'd be straight onto BMW UK

I have been on to Bmw uk as soon as he confirmed for a second time that they wouldn't be paying for it. She told me it's nothing to do with them. It's between me and the dealer in question. She said to email the main man in the dealer next, she will email me his email address tomorrow. Basically it's a used car so they have no affiliation to them. The battery had to be replaced (warranty covered this) aswell and I'm guessing the car suffered from lack of use as it's December 13 with low mileage. Salt probably sitting on the discs without being used and just corroding them. Outside of these the car is immaculate to be fair...
20-04-17, 20:29
Hankcharlie

Quote:

Originally Posted by 318 iS Cosmos

They should definitely replace the brakes! As Alan said, get on to BMW UK and that will put some pressure on the dealer in question. You probably know this already, but you can check the old MOT tests on https://www.check-mot.service.gov.uk/

It seems the front discs were starting to wear out @11.5k miles.

Lovely car btw, how are you finding it? A rare motor on these shores

Thanks mate, ya it's a lovely car, €12k worth of extras going by the configuration here so the spec is great, lots of performance and the tax is only €390. Ticks all the boxes, except braking performance!!
20-04-17, 20:35
Hankcharlie

I know Mark, how they say it comfortably exceeds Bmw approved used standards��
20-04-17, 20:56
HealyC

Call BMW U.K and send them on the video. I cant believe the supplying dealer let an approved used car out with brakes like that. Just mention the words health and safety regularly.

As regards the mileage, I'd well believe it has very little mileage looking at those disks. That's a classic case of car sitting up for months upon end, drove 2 minutes to the shop, brake never get a chance to clean off the build up of rust and then sits up again.

Sent from my iPhone using Tapatalk
20-04-17, 22:05
dergside

Can I ask how much mileage has been added to the car since you bought it?
20-04-17, 22:28
Hankcharlie

Quote:

Originally Posted by dergside

Can I ask how much mileage has been added to the car since you bought it?

You sure can, I bought it with 30k Kms and there's 31900 on it now. That's the trip to cork from the uk, a spin to west cork and commuting to work everyday. The brakes felt weak on the journey home from the uk which I said to my buddy who came with me. I highlighted the issue to the salesman nearly three weeks ago and he said keep him posted.
20-04-17, 22:38
dergside

Ok, the approach I would take is to make a complaint to BMW UK about the dealers AUC preparation process, seek a copy of the documentation that the dealer should have from the multi point checks and then use the Kearys check as supporting evidence of the dealer fiddling the AUC certification process. Suggest that you will have the car inspected by an independent engineer to assess whether the car matches the certification report.
21-04-17, 11:18
JohnH

You can inform the dealer that the car is not as advertised and if it's within the last 30 days tell them you want to reject the car. Additionally you can report them to Trading Standards

https://www.moneyadviceservice.org.u...t-from-dealers
21-04-17, 11:59
rebel.ranter

Quote:

Originally Posted by JohnH

You can inform the dealer that the car is not as advertised and if it's within the last 30 days tell them you want to reject the car. Additionally you can report them to Trading Standards

https://www.moneyadviceservice.org.u...t-from-dealers

Don't forget BBC Wathcdog in cc on the mail back to dealer....
21-04-17, 16:15
JohnC

Some amount of rust/corrosion in general on the underbody parts

My 22 year old E36 would only have that amount
24-04-17, 14:19
Smokey Bear

Quote:

Originally Posted by JohnC

Some amount of rust/corrosion in general on the underbody parts

My 22 year old E36 would only have that amount

Yeah its frightening on such a new car, imagine what they'll be like in a few years