I've a 2011 520d(Manufactured in April) 68,000 miles bought a month ago privately. The car has a full BMW service history. It was bought from Joe Duffy dealership in Dublin with a 2 year service pack which ran out in April this year.

I noticed a timing chain noise a few weeks ago and brought it to motorpark (BMW service center) here in Galway. They say it needs a timing chain and kit and it would cost €5,000. BMW are refusing to give a goodwill payment towards the repair, still fighting with them but all they are saying is that it was bought privately and not through their dealerships.

I quoted their press release and said it has nothing about being bought privately and my car should meet their requirements for goodwill (relatively low mileage and full BMW service history) but all i get is "it was bought privately". I really don't know what to do now, anybody got any advise??