Put through a passport express application about three weeks back for the two kids. One of the applications was rejected and arrived back to us last Friday - the missus had left one of our birth certs out accidentally.

Came with a freepost envelope and a letter saying to return the form and they'd process, but would not guarantee 10 working days turnaround. Phone the passport office for any further enquiries. Issue here is that we're flying next Sunday.

Phoned the passport office number and it goes to a voicemail saying they're too busy, and you should check the tracking update on the website.

Check the tracking update and it says all details are in the letter. This being the letter which says to ring the passport office.

Essentially I need to know how I go about getting the passport quickly - the passport appointment service had no suitable appointments, and the website says they only do applications by appointment - which I can't get.

Anyone know if turning up and queuing like a chump is an option?