Online Purchase (Consumer Rights HELP)

[RossYB]

Okay, Bit of an awkward one.

Is their anyone one here that's familiar with Consumer Rights for online purchases?

-Basically purchased 2 rear Air Suspension Units in Late September (Cost just under €1k!)
-Fitted by main dealer.
-Car wasn't 100%
-Returned to dealer, Who had an independent suspension test done (Both shocks weak with a 7% Imbalance!)
-There is also a very loud knocking coming from the rear suspension.


Contacted company, They will send out a new pair ONLY on receipt of old pair.... Leaving the car immobile and on a lift for a week or 2. (Who pays for this?)

Is their anyway I can simply return the shocks (As they're shite) and get my money back with them paying original garage labour? (Basically leaving me in the exact position I was before I bought them)


I paid with PayPal, So maybe worth starting a dispute? (But could they also claim for labour costs on my behalf or only original cost?)

[Smokey Bear]

PayPal is 30 days so you'd want to get moving.

Find out where they live and arrive on with a blunt object? :tounge:

[JohnH]

Have a look at this
http://www.consumerhelp.ie/buying-online

I'm no expert but I'd assume you can just get a refund of the purchase price easily. If you want a refund of labour costs then I assume it would probably require a solicitor to get involved as they would argue they have no control over whether you fitted them yourself or in a main dealer.

Good luck getting it sorted though