Don't know if ID was produced... it was all a little odd/random from speaking with my sister, they were somewhat in shock trying to understand amongst themselves what was going on when the guy left. He did know about the claim, had the right address, etc, but it was the fact it was so out of the blue was the weird thing.

She said her son thought he was a guy who was involved in the investigation / claim but wasn't sure... He apparently made some comment when my sisters husband was called out that he knew him from when he had a claim for drainage trouble which they never had.