Just doubling checking what browser you were using on the desktop? Silly enough the site doesn't often work with Internet Explorer.
Also, Clear your history/cookies to see if it helps.
If you are still having issues give Customer Service a call 014406603. I'm sure they have better protocol than me ha
Cheers for coming back to me John. It was mozilla on both mobile and desktop. Will attempt a again later when I get home.
This is my BMW. There are many like it, but this one is mine. My BMW is my best friend. It is my life. I must master it as I must master my life. My BMW, without me, is useless. Without my BMW, I am useless. I must drive my BMW true......