If you have email trails with all correspondence James then email one big email containing all emails sent to Parcel2go telling them that if you do not receive your refund you shall take the matter to the consumer ombudsman.

Did you pay for collection using a credit card/Paypal etc? If so open a claim with the respective party looking for cancellation of payment or refund. You will also want to be compensated for DOE cancellation fee so make them aware of this also.

Hope this helps,



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