Update: When I checked the text it was actually from the 17th February, I called now and they offered 24th March 2:55 in the morning! I said it was outside the 4 weeks and I want it for free she argued a little then put me through to customer service, who then booked me in straight away for the 17th March at 8:20. Goes to show knowing your rights goes a long way! 8:20 is fine too, I could pop in before work whereas 2:55 am is a bit ridiculous...Originally Posted by rebel.ranter