I'm sure its been flagged up here, but just in case, BMW seem to have eased up on their criteria for goodwill and are now routinely checking the chains on relevant cars. My local $tealer highlighted mine on a recent oil change and submitted a request for goodwill. I picked the car up from the oil service at close of business on Tuesday and had confirmation back before the start of business on Thursday morning that they would fully cover it. My car is a 2011, like OP, and had 56k miles on when checked. I'm the 2nd owner and the car has a full dealer history.