Quote Originally Posted by DrTurkTurkelton
Ok so, I still hadn't heard back today so I called M&G. The lady I have been dealing with wasn't available and I missed her return call.
She left a message though saying they are still waiting on BMW to make a decision on whether or not to change my chain under the goodwill gesture.
Sounds about right. My brother got some clarification, and was told they're doing a health check. They may, or may not, change the chain pending the outcome of that.

BMW aren't doing a great job on this one.