Quote Originally Posted by bazz26 View Post
Yep, even when you go to get a new set of wipers under BMW First, you have to wait for the dealer to fit them. You cannot just stroll into the parts department and collect them over the counter free of charge to fit them yourself.
this

I had a few lads in for wipers and they had to wait to get them fitted (granted its only a 10 minute wait but its still annoying)
reason is because the invoicing is done internally as the 20% we discount has to be claimed for in a similar way we do a warranty invoice
we need to do a key read of the car with each invoice for bmws records of payment.thats why we need to fit the part on site

bit awkward on bmws part but from someone whos worked with bmw for 14 years they pride themselves on being awkward